Customer can return the product within 10 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 10 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Note: For items that are footwear, the size of the shoes may differ slightly from standard size. Please double check the insole length in our Size chart before ordering. Since the products are handmade after ordered and are manufactured for each customer individually, from the time the order is processed, we will not accept product size changes or product returns or refund for the reason that shoes are too tight or too wide.
Method of return: to the same form of payment used
Return contact info: Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
REFUNDS (IF APPLICABLE)
Method of refund: the same form of payment used
Refund contact info: Please contact our Customer Service email@example.com to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.
You will be responsible for paying for your own shipping costs for refund your item. Shipping costs are non-refundable.
If there’s damage or a defect with the item or the wrong item was received, customer must provide photographs of the item received that shows the issue and contact us within 3 days after receiving it via [email protected]. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.
If a package is returned to sender by the shipping courier due to Wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.
Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Shipping fee will NOT be refundable once items have been shipped.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Replacement (if applicable)
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.
HOW DO I CHANGE OR CANCEL MY ORDER?
Change and Cancellation requests are only allowed within 12 hours of placing the order. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed. To check the status of your order, please contact our Customer Support team.